Privacy Agreement

1. Introduction

As ÇADEM Psychology, the security of your personal data is of utmost importance to us. This Privacy Policy explains how your personal data is collected, used, stored, and protected when you visit our website, use our services, or contact us.

This policy has been prepared in accordance with the Law on the Protection of Personal Data No. 6698 (KVKK) and relevant legal regulations. By using our website, you are deemed to have accepted the practices outlined in this policy.

2. Collected Data

In order to provide our services, the following personal data may be collected:

Identity information: Name, surname
Contact information: Phone number, e-mail address
Service information: Appointment request details, preferred location and counselor information
Technical information: IP address, browser type, visited pages, date and time of visit
Cookie data: Information collected through session cookies and preference cookies

3. Purposes of Data Use

The collected personal data is used for the following purposes:

Providing psychological counseling and therapy services
Planning and managing your appointments
Developing and delivering personalized services
Conducting communication and informational activities
Fulfilling legal obligations
Ensuring quality standards in healthcare services
Improving website performance and enhancing user experience

4. Data Sharing

Your personal data may be shared with the following parties in accordance with the fundamental principles of the KVKK and within the scope of legal grounds:

Service providers: Consulting psychologists and therapists
Business partners: Institutions collaborating to ensure service quality
Legal authorities: Authorized public institutions and organizations as required by legal obligations

Your personal data is not shared with third parties for purposes other than those stated above and is not sold for commercial purposes.

5. Cookie Policy

Cookies are used on our website to improve user experience and analyze site performance. The types of cookies used are as follows:

Essential cookies: Necessary for the proper functioning of the website.
Performance cookies: Help us understand how visitors use the website.
Functional cookies: Remember your preferences to provide a personalized experience.

You may disable cookies through your browser settings; however, in this case, some features of the website may not function properly.

6. Data Security

Your personal data is protected against unauthorized access, loss, or misuse through technical and administrative security measures. In this context:

SSL/TLS encryption technology is used
Your data is accessible only to authorized personnel
All staff members are bound by confidentiality agreements
Regular security audits are conducted
In the event of a data breach, notification procedures required under the KVKK are implemented

7. Data Retention Period

Your personal data is stored for the period necessary for the purposes for which it was collected and within the scope of legal retention periods. Upon the expiry of the relevant periods, your personal data is deleted, destroyed, or anonymized in accordance with Article 7 of the KVKK and the Regulation on the Deletion, Destruction, or Anonymization of Personal Data.

8. Your Rights and Contact Information

In accordance with Article 11 of the KVKK, you have the following rights regarding your personal data:

To learn whether your personal data is being processed
If your personal data has been processed, to request information about such processing
To learn the purpose of processing your personal data and whether it is used in accordance with that purpose
To request correction if your personal data is incomplete or inaccurate
To request deletion or destruction of your personal data
To object to processing activitiesTo request compensation for damages if you suffer harm due to unlawful processing of your personal data

You may submit your requests regarding these rights through the following contact channel:

E-mail: [email protected]