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How Does the Employee Assistance Program Work?
How Does the Employee Assistance Program Work?
The Employee Assistance Program is a 24/7 telephone-based support line that allows employees and their cohabiting family members to receive assistance on both work-related and personal matters.
Employees can benefit from this service to address issues that negatively affect their productivity and performance at work. They can receive psychological counseling and support on various topics from our expert professionals.
The ÇADEM Employee Assistance Program operates through a 24/7 accessible call center. Employees who need support can contact a company-specific phone number and state their needs. Our call center staff forwards the request to the relevant specialist, and the employee receives a response within 24 hours.
Scope of Services
- All services are provided 24/7 with unlimited access via telephone
- Psychological counseling packages include 6 free sessions per year
- Career counseling services can be provided online and include 1–3 free sessions per year within the package
- All other services are delivered via telephone
Program Purpose
The purpose of the ÇADEM Employee Assistance Program is to enhance individuals’ quality of life and well-being, improve performance, productivity, and employee engagement, and strengthen employer branding.