Basic Communication Skills

Basic Communication Skills

Communication is the process of conveying information, ideas, emotions, and skills to others through any means imaginable. During communication, individuals incorporate body language, tone of voice, and facial expressions to establish a connection with the person they are interacting with and create a sense of unity. This training program is designed to support the development of basic communication skills and the ability to establish quality communication.

Training Content:

Communication

The Communication Process

Types of Communication

Verbal Communication

Nonverbal Communication (Body Language)

Do’s and Don’ts for Effective Body Language

The 3A Rule in Communication

Active Listening

Active Listening Test

Stages of Active Listening

The Power of Asking Questions

Behavior Management

Eye Contact

Facial Expressions

Appearance

Criticism and Tone

Expressions Indicating Urgency

Communication Conflicts