Interview Procedures for Cabin Crew Candidates and the Importance of Personal Presentation

Today, developments in the aviation sector have a direct economic impact on many industries, whilst also playing a significant role in countries’ social development. Research highlights that air traffic doubles every 15 years. This demonstrates that the aviation sector has a direct impact on global development.

“A study conducted by the Air Transport Action Group (ATAG) revealed that in 2015, approximately 25,000 aircraft belonging to 1,397 airlines carried 3.57 billion passengers worldwide. In our country too, an annual increase of approximately 15 per cent in passenger numbers has been observed over the last 13 years. The number of people employed in the aviation sector in our country stood at around 65,000 in 2003, but exceeded 187,000 by 2014.”

The aviation sector continues to grow rapidly. According to a report prepared by Airbus, taking global developments into account and covering the period from 2016 to 2035, air passenger traffic is expected to grow by an average of 4.5% per year over this 20-year period; consequently, there will be a need for 33,000 new aircraft, as well as numerous pilots and cabin crew.

This training programme has been developed in response to the growing demand for flight crew in the aviation sector, drawing on the assessment procedures employed by airlines both in Turkey and abroad. The aim of the training is for candidates to reflect on their self-awareness and discover how they can enhance their personal impact throughout their careers, whilst developing their ability to express themselves more effectively during interviews. The training is supported by practical exercises to be carried out both individually and in teams. At the end of the training, one-to-one interviews will be conducted with the candidates.

Course Content:

- What is Personal Influence? How Can It Be Developed?

- Personal Ethics and Their Importance

- The 7 Golden Rules

- The 6 Key Factors of Self-Confidence

- Motivation

- Interview Procedures in Aviation

- Cabin Crew Recruitment Processes / Expectations of Candidates

- Interview Practices

Trainer: Çıdam Kumkale Sönmez

Clinical Psychologist Çıdam Kumkale Sönmez graduated from the Department of Psychology at Istanbul Bilgi University and completed her Master’s degree in Clinical Psychology at the Institute of Social Sciences, Beykent University, specialising in children, adolescents and adults. Working for a firm providing training and consultancy services to the aviation sector, she has conducted psychologist interviews as part of the cabin crew recruitment processes for the leading airline (Turkish Airlines A.O.) for many years. Additionally, she has delivered training in Behavioural Sciences, Teamwork, Leadership and Motivation, Developing Personal Influence and Self-Confidence, and Team Resource Management to Cabin Crew during their Basic and Recurrent Training processes, and to Cabin Managers and Pursers during their Recurrent Training processes. To enable the company to recruit flight crew, she provided support in the training of psychologists. She also served as the company psychologist for the same organisation, providing counselling and therapy services (including individual therapy, couples therapy and family counselling) to all company staff, including flight crew.At the same time, she provided counselling and therapy services under the title of ‘Company Psychologist’ at TGS Ground Services Inc., a company that also meets the ground handling needs of the same airline, and conducted psychological assessments and tests as part of the apron staff recruitment process. She also delivered training on Basic Communication and Behaviour, Motivation, Leadership and Teamwork, Self-Confidence, and Being a Working Mother to ground handling staff at this company, and contributed articles to the “Through the Eyes of a Psychologist” section of the company magazine in numerous issues. She currently continues her work in the field of Aviation Psychology on a freelance basis; she prepares pilot candidates for the interview processes (CRM Interviews, Panel Interviews, Psychologist Consultations, etc.) conducted for all Pilot Candidate Training Programmes at Airlines in Turkey. He conducts individual sessions and one-to-one interview sessions with prospective pilot candidates, whilst also delivering Crew Resource Management training.

Course Dates: 9 November 2019 and 10 November 2019 (Saturday – Sunday)

Course Duration: 2 days // 14 hours (10.00 – 18.00)

Training Fee: 1000 TL

Pre-registration Fee: 500 TL 

• If you make your pre-registration payment, you must send your payment receipt to [email protected]. In response to your payment receipt, a "Registration Form" will be sent to you. The subsequent steps are also outlined in the relevant email. For any questions regarding the training, please contact our Çadem Psychology Bakırköy Branch on 0212 570 06 07.

Bank Account Details:

Participants are kindly requested to make their payments to the İş Bankası account in the name of "Çadem Psikoloji", with the IBAN number "TR47 0006 4000 0011 0062 6542 76".

IMPORTANT NOTE!!: The training is limited to 10 participants. If the quota is not filled one week before the training, the session will be postponed to a later date, and participants will be able to use the pre-registration fees they have paid towards individual counselling services in accordance with their preferences, or request a refund.