Crew Resource Management

“Crew Resource Management” (CRM) – 7th Group Announcement

Although Aviation Psychology Certification Programmes are only just beginning to gain traction in our country, psycho-educational training aimed at the self-development of flight crews is, unfortunately, not sufficiently widespread.

Defined as “the use of all available resources—such as existing knowledge, equipment and human resources—to ensure a safe, effective and efficient flight operation”, CRM has been adopted into Turkish literature as “Ekip Kaynak Yönetimi”. It was first introduced in 1979 by NASA under the name “Cockpit Resource Management”, with the aim of preventing accidents in the cockpit by regulating workforce management.

The CRM system was first adopted for civil aviation by United Airlines in the 1980s. Subsequently, under the name “Crew Resource Management”, it was expanded to encompass cabin crew, engineers, technicians, dispatchers, and everyone involved in flight safety.

ÇADEM Psychology is the first in Turkey to offer CRM training independently of pilot training, catering to anyone with an interest in the subject, those preparing for a career in aviation, and enthusiasts.

Based on scientific research conducted on CRM from its inception to the present day, the training places particular emphasis on the “Human Factors (SHELL)” model—the most widely accepted among relationship models—which is also used by UK civil aviation authorities.

Course Content:

• History and Definition of CRM
• Scope/Subject Matter of CRM
• The Human Factor in Aviation
• The SHELL Model
• Human Performance and Limits
• Physiological Aspects of Human Error​
• Psychological Aspects of Human Error
• Situation Assessment and CRM
• The Pilot as an Individual: Cognitive CRM Skills
• Factors Influencing Non-Technical Skills
• Monitoring
• Information Processing
• Attention Management and State of Alertness
• Situational Awareness
• Decision Making
• TEM (Threat and Error Management)
• Risk Management
• Flexibility
• The Impact of Fear
• Stress Management
• Individuality within the Team: Social CRM Skills
• Communication
• Workload Management
• Leadership
• Team Building and Maintenance
• Resilience
• Interview Procedures in Pilot Selection

Trainer: Çıdam Kumkale Sönmez

Clinical Psychologist Çıdam Kumkale Sönmez graduated from the Department of Psychology at Istanbul Bilgi University and completed her Master’s degree in Clinical Psychology at the Institute of Social Sciences, Beykent University, specialising in children, adolescents and adults. Working for a firm providing training and consultancy services to the aviation sector, she has conducted psychologist interviews as part of the cabin crew recruitment processes for a leading airline company for many years. She has also delivered training in Behavioural Sciences, Leadership and Motivation, Developing Personal Influence, and Self-Confidence as part of Cabin Crew/Supervisor Training Programmes. She also served as the Company Psychologist for the same organisation, providing counselling and therapy services (including individual therapy, couples therapy, family counselling and family therapy) to all company staff, including flight crew. Concurrently, at the company providing ground handling services for the same airline, she provided counselling and therapy services under the title of ‘Company Psychologist’ and conducted psychological assessments/tests as part of the Apron Staff Recruitment Process. She also delivered Basic Communication and Behaviour, Motivation and Self-Confidence Training to ground services staff at this company, and contributed articles to the “Through the Eyes of a Psychologist” section of the company magazine in numerous issues.

Education Period: 4 days

Timeline: 26-27 Jan. 2019 - 2-3 Feb. 2019

Education Fee: 500 TL

Requirements for Participation:

Every individual or company that have personal curiosity about the field or preparing for the pilotage education can participate the CRM Education.

(University Degree was the only requirement for the training course)

For the attention of participants:

Payment Info:

İş Bankası - "Çadem Psikoloji"

IBAN NO : " TR15 0006 4000 0011 4500 0213 14 "

After the payment, the bank receipt needs to be forwarded to [email protected]. For any more information, you can call CademPsikoloji - 0212 570 06 07 –

            For any cancellation by the attender after the enrolment deadline the payment return is not accepted.

            For any cancellation by Cadem Psychology, payment return will be refunded in 15 days within the cancellation date.